Frequently Asked Questions

Answers about ordering, delivery, and support at BAG | Build A Gift. Still need help? Contact us.

About Your Gifts

What is BAG?

BAG | Build A Gift is a gifting service that makes it easy to create and send thoughtful, personalized gifts for the people you care about.

Can I customize my gift?

Yes! Depending on the gift option you choose, you can select from our available items and add personalized touches to make your gift unique to the recipient.

Can I send a gift directly to someone else?

Absolutely! You can purchase a gift for someone and have it delivered directly to them. The recipient does not need to place an order or make any payment.

Can I include a personal message with my gift?

Yes! You can add a personal message for the recipient, which we'll include with your gift.

Ordering

How do I place an order?

Simply browse our available gift options, build or select your gift, provide the requested recipient and delivery information, select your delivery date, and complete payment at checkout.

Can I order a gift for a specific date?

Yes! You can select your preferred delivery date when placing your order. We recommend ordering in advance to ensure your preferred date is available.

How far in advance should I place my order?

We recommend placing your order at least 3 days before your desired delivery date to allow us enough time to prepare your gift and schedule delivery.

Payment

What payment methods do you accept?

You can complete your payment securely through the payment option available at checkout.

Does the recipient have to pay anything when the gift is delivered?

No! Once the order has been paid for, the recipient does not need to pay for the gift or delivery.

Delivery

Where do you currently deliver?

We currently offer delivery across Kingston, Portmore & Spanish Town, with more locations to come. See our Delivery page for more details.

How much does delivery cost?

Delivery fees are based on the recipient's location and are displayed at checkout before payment.

What happens if the recipient isn’t available when the gift is delivered?

If the recipient is unavailable, our team will contact them to arrange the next appropriate step. Additional delivery attempts will incur additional fees.

The Surprise

Will the recipient know who sent the gift?

You can choose whether you’d like your gift to identify you as the sender or keep the sender’s identity a surprise.

Can I send a gift anonymously?

Yes! If you choose to send your gift anonymously, we won’t disclose your identity to the recipient.

Changes & Cancellations

Can I change my order after placing it?

Changes may be possible depending on how far along your order is in the preparation process. Contact us within 24 hours if you need to make a change.

Can I cancel my order?

Cancellation eligibility depends on the status of your order. Please review our Refund & Cancellation Policy or contact us as soon as possible.

What if I entered the wrong delivery address or recipient information?