Refund & Cancellation Policy

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At BAG | Build A Gift, we take pride in creating thoughtful gifts made especially for you. Because many of our gifts are customized and prepared based on your order, please review our policy below before placing your order.

1. Cancellations

Orders may be cancelled within 24 hours of placing the order, provided that the order has not yet been prepared or customized.

Once an order has entered the preparation or customization stage, cancellations may no longer be accepted.

2. Refunds

Due to the nature of our products, all sales are final once an order has been prepared or customized.

Refunds will only be considered if:

  • The wrong item was provided due to an error on our part.
  • An item is missing from your order.
  • An item arrives damaged or defective.

If there is an issue with your order, please contact us within 24 hours of receiving it and provide clear photos of the item and/or packaging where applicable.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, we will review the issue and, where appropriate, offer a replacement or refund for the affected item.

4. Personalized Items

Personalized or customized items cannot be returned or refunded due to a change of mind, incorrect information provided by the customer, or personal preference.

Customers are responsible for ensuring that all names, messages, dates, colors, and other customization details provided at checkout are correct.

5. Change of Mind

We do not offer refunds or exchanges for changes of mind, personal preference, or dissatisfaction with an item when the item was provided as ordered.

6. Refund Processing

If a refund is approved, the refund will be issued using the original payment method where possible. Processing times may vary depending on the payment provider.

By placing an order with BAG | Build A Gift, you acknowledge and agree to the terms of this Refund & Cancellation Policy.